Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and TackGo, Inc. (“TackGo,” “we,” “us,” or “our”), a company organized under the laws of the State of Florida, governing your access to and use of the TackGo platform, website, mobile applications, APIs, and all related services (collectively, the “Platform”).

By creating an account, accessing the Platform, placing a booking, accepting a booking, listing a service, or otherwise using TackGo in any manner, you represent that: (a) you have read, understood, and agree to be bound by these Terms; (b) you are at least 18 years of age and possess the legal capacity to enter into binding contracts; and (c) if you are using the Platform on behalf of a business or other legal entity, you have the authority to bind that entity to these Terms.

Your continued use of the Platform following any modification to these Terms constitutes acceptance of those modifications.

2. Description of Services

TackGo operates an online marketplace and coordination platform that connects horse owners, professional equine haulers, and stable and boarding facility operators (collectively, “Service Providers”) to facilitate the booking, scheduling, and management of equine transportation and short-term or long-term boarding services.

The Platform provides, without limitation, the following tools and features:

• Search, discovery, and filtering of hauler and stable listings
• Booking request and bid management for transport services
• Instant Book functionality for qualifying service listings
• Real-time GPS trip tracking and checkpoint logging
• Welfare-aware routing recommendations for transport journeys
• Integrated payment processing via third-party payment providers
• Document management for equine health and compliance records
• In-platform messaging between users
• Review and ratings collection for service providers
• Subscription and membership management for haulers and stables
• Notifications, alerts, and platform-generated communications

TackGo reserves the right to add, modify, suspend, or discontinue any feature or aspect of the Platform at any time without prior notice and without liability to you.

3. User Accounts & Eligibility

3.1 Registration

To access most features of the Platform you must register for an account by providing accurate, current, and complete information. You agree to keep your registration information up to date. TackGo reserves the right to reject, suspend, or terminate any account at its sole discretion.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify TackGo immediately at security@tackgo.com upon becoming aware of any unauthorized use. TackGo will not be liable for any loss or damage arising from unauthorized account access caused by your failure to safeguard your credentials.

3.3 Eligibility

The Platform is available only to individuals who are 18 years of age or older. By using the Platform you represent and warrant that you meet this requirement. Users operating as haulers or stable operators must additionally meet any licensing, permitting, insurance, and regulatory requirements applicable in their jurisdiction. TackGo does not verify, and expressly disclaims responsibility for verifying, compliance with such requirements.

3.4 Business Accounts

If you register as a business entity, you represent and warrant that you are authorised to act on behalf of that entity and that your use of the Platform binds the entity to these Terms.

4. Roles and Responsibilities

4.1 Horse Owners

As a horse owner you are responsible for: providing accurate and complete information about the horse(s) to be transported or boarded, including health status, behavioral characteristics, dietary needs, and applicable documentation; ensuring all required health certificates, Coggins tests, and regulatory documents are current and valid prior to transport; communicating any special handling requirements to the selected service provider; and ensuring your horse is adequately prepared for transport or boarding.

4.2 Haulers

As a hauler you are responsible for: maintaining all required commercial, state, and federal licenses, permits, and insurance coverage applicable to equine transport in every jurisdiction through which you operate; ensuring your vehicle and trailer meet applicable safety, maintenance, and regulatory standards; accurately representing your equipment, capacity, experience, and service area on your profile; complying with all applicable animal welfare laws during transport; and completing booked transport services with reasonable care and in a professional manner. Haulers acknowledge that they are independent contractors and not employees, agents, or partners of TackGo.

4.3 Stables and Boarding Facilities

As a stable or boarding facility operator you are responsible for: maintaining all required business licenses, permits, and insurance; accurately describing your facility, stall types, amenities, and care services on your listing; providing care consistent with equine industry standards during any reservation period; complying with all applicable animal welfare, zoning, and health regulations; and maintaining safe and sanitary conditions. Stable operators acknowledge that they are independent contractors and not employees, agents, or partners of TackGo.

5. Platform Nature — Marketplace Disclaimer

Contracts for transportation and boarding services are formed exclusively between the horse owner and the applicable service provider (hauler or stable operator). TackGo is not a party to those contracts and assumes no obligations, duties, or liabilities under them. TackGo facilitates the discovery, booking, coordination, and payment of such services but does not supervise, direct, control, or guarantee the performance of any service provider.

TackGo does not employ, endorse, or certify any hauler or stable listed on the Platform. Any verification badges, ratings, or reviews displayed on the Platform reflect information provided by users and are offered for informational convenience only. They do not constitute endorsements or guarantees of quality, safety, competence, or regulatory compliance.

6. No Guarantee / No Liability for Transport or Care

TackGo makes no representations, warranties, or guarantees of any kind, express or implied, regarding:

• The safety, fitness, condition, or suitability of any hauler, vehicle, trailer, stable, or facility
• The timeliness, reliability, or completion of any transport or boarding service
• The health, safety, or wellbeing of any horse before, during, or after transport or boarding
• The accuracy of any listing, profile, review, or user-generated content on the Platform
• The regulatory compliance or licensure of any service provider
• The availability of any service provider at the time of a booking
• The outcome of any dispute between users

TackGo is not liable for any injury to or death of any horse, rider, handler, or third party; any property damage; any delay, cancellation, or non-performance of services; any veterinary costs or medical expenses; or any other loss or harm arising from or related to services booked through the Platform.

7. Animal Risk Acknowledgement

You acknowledge that horses are unpredictable animals whose behavior can result in injury to themselves, other animals, handlers, and property, and that no degree of precaution guarantees safety. By booking or accepting a booking through TackGo, all parties acknowledge these inherent risks and agree that TackGo bears no responsibility or liability for any adverse outcome, whether foreseeable or unforeseeable.

Owners are strongly encouraged to maintain appropriate equine mortality, major medical, and liability insurance. Haulers and stable operators are required to maintain commercial liability insurance commensurate with their operations. TackGo recommends consulting with legal and insurance advisors about appropriate coverage before using the Platform.

8. Booking, Payments, and Fees

8.1 Payment Processing

TackGo uses third-party payment processors (including but not limited to Stripe, Inc.) to facilitate all payment transactions on the Platform. By making or receiving a payment through TackGo you agree to the applicable payment processor’s terms of service and privacy policy. TackGo is not responsible for errors, delays, or failures in payment processing caused by third-party processors.

8.2 Platform Fees

TackGo charges service fees to users in connection with completed bookings. Fee amounts and structures are disclosed at the time of booking and may be updated from time to time with notice. Subscription fees for hauler and stable operator plans are billed in advance on the applicable billing cycle and are non-refundable except as expressly stated in these Terms or as required by applicable law.

8.3 Hauler and Stable Payouts

Service providers receive payouts for completed services according to TackGo’s then-current payout schedule, net of applicable platform fees and payment processing charges. TackGo reserves the right to withhold payouts pending investigation of disputes, chargebacks, suspected fraud, or violations of these Terms.

8.4 Taxes

Users are solely responsible for determining and paying any applicable taxes arising from payments received or services rendered through the Platform. TackGo is not responsible for collecting, reporting, or remitting taxes on your behalf except where required by applicable law.

8.5 Pricing Accuracy

All pricing displayed on the Platform is set by individual service providers. TackGo does not set, negotiate, or guarantee any price and is not responsible for pricing errors made by service providers.

9. Cancellations and Refunds

Cancellation and refund policies are established by individual service providers and disclosed at the time of booking. TackGo’s own platform fees are generally non-refundable unless a cancellation occurs prior to any service being rendered, in which case a partial or full fee refund may apply at TackGo’s sole discretion.

Cancellations initiated by an owner after a booking is confirmed may be subject to provider-defined cancellation fees. Cancellations by service providers may result in alternative arrangements or a full refund of amounts paid, at TackGo’s discretion. TackGo is not responsible for any consequential costs incurred by any party as a result of a cancellation by another party.

Disputes regarding refunds must be submitted to TackGo support within 14 days of the event giving rise to the dispute. TackGo’s determination of any refund dispute is final and binding on all parties, subject to the arbitration provision in Section 18.

10. User Conduct and Prohibited Activities

You agree to use the Platform only for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations. Without limiting the foregoing, you agree NOT to:

• Provide false, misleading, or inaccurate information in any listing, profile, booking, or communication
• Circumvent or attempt to circumvent the Platform's booking or payment systems to transact directly with another user outside TackGo in order to avoid Platform fees
• Use the Platform to solicit, recruit, or advertise services outside of TackGo
• Engage in fraudulent, deceptive, or abusive conduct toward other users
• Post or transmit any content that is defamatory, harassing, obscene, or that violates the rights of any third party
• Attempt to gain unauthorised access to any part of the Platform or any other user's account
• Use automated tools, scripts, bots, crawlers, or scrapers to access or interact with the Platform without written authorisation
• Manipulate, falsify, or interfere with reviews, ratings, or any trust and safety mechanisms on the Platform
• Use the Platform in any manner that could impair, overburden, or disrupt the Platform's servers or networks
• Violate any applicable local, state, federal, or international law or regulation, including animal welfare laws, commercial vehicle regulations, and biosecurity requirements
• Transport or facilitate the transport of horses in violation of applicable health, Coggins, or interstate movement requirements
• Use the Platform to facilitate any unlawful, abusive, or neglectful treatment of animals

TackGo reserves the right, but not the obligation, to investigate and take appropriate action against any user who, in TackGo’s sole discretion, violates these provisions, including removing content, suspending or terminating accounts, and reporting to appropriate authorities.

11. Reviews and User Content

Users may submit reviews, ratings, photographs, videos, messages, and other content (“User Content”) through the Platform. By submitting User Content, you grant TackGo a worldwide, royalty-free, sublicensable, transferable, perpetual, irrevocable license to use, reproduce, modify, distribute, display, and otherwise exploit your User Content in connection with the Platform and TackGo’s business, in any medium or format.

You represent and warrant that your User Content: (a) is accurate and not misleading; (b) does not infringe the intellectual property, privacy, or other rights of any third party; and (c) complies with these Terms and all applicable laws. TackGo is not responsible for User Content and does not endorse any opinion or information expressed in User Content. TackGo reserves the right to remove any User Content at its sole discretion.

12. Intellectual Property

The Platform and all content, software, technology, trademarks, trade dress, and other intellectual property owned or licensed by TackGo (the “TackGo IP”) are the exclusive property of TackGo or its licensors. Nothing in these Terms grants you any right, title, or interest in or to TackGo IP other than a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purposes in accordance with these Terms.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or create derivative works based on any TackGo IP without TackGo’s prior written consent. All rights not expressly granted herein are reserved by TackGo.

13. Third-Party Services

The Platform integrates with and may link to third-party services, websites, software, and platforms, including payment processors, mapping providers, SMS providers, and cloud storage providers (“Third-Party Services”). Your use of any Third-Party Service is governed by that party’s terms and policies. TackGo makes no representations or warranties regarding Third-Party Services and is not liable for any loss or harm arising from your use of or reliance on Third-Party Services. TackGo does not control the availability, reliability, or accuracy of Third-Party Services and may modify, disable, or replace them at any time.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TACKGO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SUCCESSORS, AND ASSIGNS (“TACKGO PARTIES”) SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
• INJURY TO OR DEATH OF ANY HORSE OR OTHER ANIMAL
• PERSONAL INJURY OR DEATH TO ANY PERSON
• PROPERTY DAMAGE OF ANY KIND
• VETERINARY, MEDICAL, OR EMERGENCY RESPONSE COSTS
• DELAYS, CANCELLATIONS, OR NON-PERFORMANCE BY ANY SERVICE PROVIDER
• UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE PLATFORM
• ANY OTHER MATTER ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT TACKGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE TACKGO PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM OR THESE TERMS EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO TACKGO IN THE SIX (6) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIABILITY OF THE TACKGO PARTIES SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

15. Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, SERVICES, AND FEATURES AVAILABLE THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THE TACKGO PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE PLATFORM
• WARRANTIES THAT ANY DEFECT OR ERROR WILL BE CORRECTED
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY SERVICE PROVIDER OR THEIR SERVICES

YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE OBTAINED FROM TACKGO OR THROUGH THE PLATFORM SHALL CREATE ANY WARRANTY.

16. Indemnification

You agree to defend, indemnify, and hold harmless TackGo, its affiliates, and their respective directors, officers, employees, agents, contractors, licensors, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• Your access to or use of the Platform
• Any service you provide or receive through the Platform
• Your breach of these Terms or any representation or warranty made herein
• Your violation of any applicable law, regulation, or third-party right, including intellectual property, privacy, or animal welfare rights
• Any User Content you submit to the Platform
• Any injury, illness, death, or damage to any horse, person, or property arising from a service you provide or arrange through the Platform
• Any dispute between you and another user of the Platform
• Your failure to maintain required licenses, permits, or insurance

TackGo reserves the right to assume exclusive control of the defense of any claim for which indemnification is owed, at your expense. You agree to cooperate fully with TackGo’s defense and not to settle any such claim without TackGo’s prior written consent.

17. Force Majeure

TackGo shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond TackGo’s reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, acts of war or terrorism, civil unrest, governmental actions or regulations, labor disputes, power or internet outages, cyberattacks, or failures of third-party infrastructure. TackGo will use commercially reasonable efforts to mitigate the impact of such events and resume normal operations as soon as practicable.

18. Dispute Resolution & Arbitration

18.1 Informal Resolution

Before initiating formal dispute proceedings, you agree to first contact TackGo at legal@tackgo.com and provide a written description of the dispute, the relief sought, and your contact information. TackGo will attempt to resolve the dispute informally within 30 days. If the dispute is not resolved within that period, either party may proceed under Section 18.2.

18.2 Binding Arbitration

Except for claims that may be brought in small claims court and injunctive or other equitable relief sought to protect TackGo’s intellectual property rights, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (“Dispute”) shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, where applicable, Commercial Arbitration Rules), as modified by these Terms.

Arbitration shall be conducted in Palm Beach County, Florida, or by written agreement of the parties, via remote hearing. The arbitrator shall have authority to award any relief available in court subject to the limitations in these Terms. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING AGAINST THE TACKGO PARTIES. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

18.4 Opt-Out

You may opt out of the binding arbitration and class action waiver provisions in this Section 18 by sending written notice to TackGo at legal@tackgo.com within 30 days of first accepting these Terms. Your notice must include your full name, email address, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

19. Governing Law

These Terms and any Dispute not subject to arbitration shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. For any proceeding not subject to arbitration, you irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida, and waive any objection to such jurisdiction or venue.

20. Modifications to Terms

TackGo reserves the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page and, where required by applicable law or at our discretion, notify you by email or prominent notice within the Platform. Changes become effective upon posting unless otherwise specified. Your continued use of the Platform following the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform.

21. Termination

TackGo may, in its sole discretion, suspend or terminate your account and access to the Platform at any time, with or without notice and with or without cause, including for suspected breach of these Terms, fraudulent activity, regulatory requirements, or commercial necessity. You may terminate your account at any time by contacting support.

Upon termination: (a) your license to use the Platform immediately terminates; (b) TackGo may delete your account and any associated data in accordance with its data retention practices; and (c) all provisions of these Terms that by their nature should survive termination shall survive, including without limitation Sections 14 (Limitation of Liability), 15 (Disclaimer of Warranties), 16 (Indemnification), 18 (Dispute Resolution), and 19 (Governing Law).

22. Contact Information

For questions or concerns about these Terms, please contact TackGo at: